RETURNS POLICY

1 Overview

We want you to be completely satisfied with your Johmarg Strips purchase. This Returns Policy explains how faulty, damaged, incorrect or unwanted products can be returned, and applies to purchases made directly through Johmarg Strips. It is provided in line with the Consumer Protection Act 68 of 2008 (CPA).

2 Faulty, Damaged or Incorrect Goods

Please inspect your order as soon as it arrives. If a product is faulty, damaged in transit, or does not match what you ordered, contact us within 48 hours of delivery with your order details and, where possible, photographs of the issue. We will arrange for the product to be inspected and, where a defect or error is confirmed, offer a repair, replacement or refund at no cost to you.

3 Change of Mind Returns

Because most of our profiles and trims are cut, finished or supplied to project-specific lengths and quantities, change-of-mind returns are considered on a case-by-case basis. To be eligible for a change-of-mind return:

• The request must be made within 7 days of delivery;
• The product must be unused, in its original packaging, and in a re-saleable condition;
• Proof of purchase (invoice or order confirmation) must be provided; and
• A restocking fee may apply, which will be confirmed with you before the return is processed.

4 Non-Returnable Items

The following items cannot be returned unless faulty or defective:

• Products that have been installed, cut, or altered from their supplied condition;
• Custom-cut lengths, custom finishes or special orders made to your specification; and
• Products without proof of purchase.

5 How to Request a Return

1. Contact our team by phone, WhatsApp, email or our Contact Us page with your order number and reason for return.
2. Our team will review your request and confirm whether the item qualifies for a return, along with the next steps.
3. Once approved, we will advise how and where to send the item back, or arrange collection where applicable.
4. Once we receive and inspect the returned item, we will process your refund, replacement or exchange.

6 Refunds & Exchanges

Approved refunds will be processed back to your original method of payment within 7–10 business days of us receiving and inspecting the returned goods. Where an exchange is requested, we will confirm availability of the replacement product and any price difference before proceeding.

7 Return Shipping Costs

Where a product is faulty, damaged in transit, or incorrectly supplied, Johmarg Strips will cover the cost of return shipping. For change-of-mind returns, the cost of returning the product to us is the responsibility of the customer, unless otherwise agreed.

8 Your Rights Under the CPA

Nothing in this policy limits any right you may have under the Consumer Protection Act 68 of 2008, including your right to return goods that are unsafe, of poor quality, or which do not meet the standard reasonably expected. Where the CPA provides you with rights beyond what is set out in this policy, those statutory rights will apply.

9 Contact Us

To start a return or ask a question about this policy, get in touch with our team.