PRIVACY POLICY

1 Introduction

Johmarg Strips ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and safeguard personal information you provide to us through our website, quote requests, contact forms, telephone or email, and it sets out your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or submitting your information to us, you agree to the collection and use of information in accordance with this policy.

2 Information We Collect

We only collect the information necessary to respond to your enquiry, prepare a quotation, or provide our products and services. This may include:

• Contact details — full name, company name, email address, telephone number.
• Enquiry details — project type, application, products of interest, project size, and any drawings or plans you choose to upload.
• Communication records — records of correspondence when you contact us by phone, WhatsApp, email or our website forms.
• Technical information — limited, non-identifying data such as browser type, device type and pages visited, used only to keep our website functioning correctly.

We do not knowingly collect sensitive personal information (such as ID numbers, financial account details or health information) through our website forms.

3 How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and prepare accurate quotations;
• Process and fulfil orders for our products;
• Provide technical advice and after-sales support;
• Communicate with you about your enquiry, order or account;
• Improve our products, services and website; and
• Comply with our legal and regulatory obligations.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4 Our Legal Basis for Processing

We process your personal information on one or more of the following bases recognised under POPIA:

• Consent — where you have voluntarily provided your information via a form on our website;
• Contractual necessity — where processing is required to quote, sell or deliver products to you;
• Legitimate interest — where processing helps us run and improve our business, provided this does not override your rights; and
• Legal obligation — where we are required to retain or disclose information by law (for example, for tax or accounting purposes).

5 Sharing Your Information

We only share your personal information where necessary, and always with appropriate safeguards in place. This may include:

• Service providers who assist us with courier and delivery services, IT hosting, or accounting — bound by confidentiality obligations;
• Professional advisors such as our auditors or legal counsel, where required; and
• Regulatory or law enforcement authorities, where we are legally required to do so.

We do not transfer your personal information outside South Africa unless the recipient is subject to a law, binding agreement or other legally acceptable mechanism that provides an adequate level of data protection consistent with POPIA.

6 How We Protect Your Information

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, alteration or destruction, including restricted access to customer records, secure storage of physical and digital documents, and regular review of our internal processes. No method of electronic storage or transmission is 100% secure, but we work to use commercially acceptable means to protect your information.

7 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records retained for the period required under South African tax legislation). Once information is no longer needed, we securely delete or de-identify it.

8 Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be informed that your personal information is being collected;
• Access the personal information we hold about you;
• Request correction or deletion of inaccurate, irrelevant, excessive or outdated personal information;
• Object to the processing of your personal information on reasonable grounds;
• Withdraw consent, where processing is based on consent; and
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.

9 Cookies

Our website may use basic cookies or similar technologies to remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings at any time; this will not prevent you from browsing our website, though some features may not function as intended.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

11 Contact Us / Information Officer

If you have questions about this Privacy Policy, or wish to exercise your rights under POPIA, please contact our Information Officer: